Cancellation Policy for Genius Infotech

At Genius Infotech, we understand that circumstances may arise where you need to cancel or modify your order. We strive to provide a seamless cancellation process while ensuring transparency and clarity for our customers. Please review the following guidelines regarding cancellations:

1. Cancel Button Unavailable:

If you are unable to click on the "Cancel" button, it may be due to one of the following reasons: The order has already been processed for shipping. The cancellation window has expired. The product is non-cancellable or non-refundable.

2. Modification of Ordered Product:

Unfortunately, we do not currently support the modification or change of specifications for ordered products without canceling the existing order. If you wish to change specifications, please cancel the order following our cancellation policy and place a new order with the desired specifications.

3. Reinstating a Cancelled Order:

Once an order is cancelled, it cannot be reinstated. However, you can place a new order for the same product if it is still available.

4. Cancellation Charges:

We strive to keep cancellation charges to a minimum. However, in certain cases, a cancellation fee may apply, depending on the stage of order processing and the specific terms and conditions of the product or service. The cancellation fee, if applicable, will be clearly communicated to you before confirming the cancellation.

5. Processing Time for Cancellations:

We aim to process cancellation requests as quickly as possible. However, the time taken to cancel an order may vary depending on factors such as the order processing stage, shipping status, and payment method. You will receive a confirmation email once your cancellation request has been successfully processed.

6. Exceptions:

Please note that certain products or services may have specific cancellation policies or restrictions imposed by manufacturers, suppliers, or service providers. We encourage you to review the product details and terms of sale before placing your order.

Contact Us:

If you have any questions or concerns regarding cancellations, please don't hesitate to contact our customer support team. We're here to assist you and ensure a hassle-free shopping experience with Genius Infotech.

Thank you for choosing Genius Infotech